Requests related to the maintenance of your residence hall room are provided by a few offices on campus.

This directory includes links to the information below that further explains offered services.

Housing Services directly manages furniture issues, community televisions, game tables, laundry facilities, cable programming, and storage opportunities. Requests can be submitted via an online form, via email to CUA-housing@cua.edu, or by phone at (202) 319-5615.

Facilities Maintenance and Operations (FMO) manages maintenance requests, custodial services, pest control, kitchen appliance repair, and heating/air conditioning. Submit requests at http://facilitiesmaintenance.cua.edu or (202) 319-5121. Emergency requests outside normal business hours should be reported to the Department of Public Safety at (202) 319-5111.

Technology Services manages ResNet requests including computer connections and telephone service. Submit requests at techsupport@cua.edu or call (202) 319-4357. Cable TV issues please call our provider (Apogee) at 1-855-465-6745.

Business Services manages beverage and snack vending throughout campus. Submit requests for refunds or service online.


Cable Television

All resident rooms or units are equipped with cable television. In addition, at least one lounge in each building is equipped with cable television and a television set for common use by the residents of that building. The cable television system provides residents with a selection of standard broadcast and cable stations. The cable channel lineup is reviewed annually to ensure the available selections continue to reflect the programming desires of students as well as the university's mission. More than 85 channels are offered in addition to 30 channels that are also available in HD.

Basic cable services are included in room costs. Due to contractual obligations with the cable provider and potential damage to the residential facilities, cable splitter/splicers or any re-routing of cable service beyond the room where the cable connection is located is prohibited.

Residents should report problems with cable service to our provider (Apogee) at 1-855-465-6745 or ResNet via TechSupport@cua.edu or (202) 319-4357. General comments about cable programming should be directed to Housing Services.

Car Sharing

The CUA Procurement Services office has a partnership with Zipcar, a car-sharing service that provides self-serve access to several varieties of cars. With Zipcars parked on campus and in other dedicated parking locations throughout Washington, D.C., members can reserve cars online or by phone and use their personal access card to enter and drive them. Gas, insurance, maintenance, and dedicated parking are all included in Zipcar's hourly and daily rates. Personal memberships are available to CUA students, alumni, faculty and staff. Those interested can sign up on the Zipcar website. This program is not managed by Housing Services; questions should be directed to Zipcar or CUA Procurement Services.

Computer Connections

Access to ResNet, the university's high-speed residential hall network, is provided from individual student rooms. ResNet allows access to university computing resources such as Cardinal Station and webmail, and to the Internet and Internet2. All rooms are equipped with one wired port per bed space. Additionally, wireless access is available in all residence halls.

A connection to the campus network via a wired port requires a computer with integrated network port or an installed network card and a network cable. Wireless access requires either integrated wireless (included with most newer notebook computers), or an installed wireless card or USB network adaptor. Network adaptors and cables may be purchased or ordered through the campus bookstore. ResNet is protected by a network registration system. Additionally, antivirus/antispyware software for Microsoft Windows is available to residents free of charge.

Personal computers are recommended, but not required, as the university has several computer labs on campus for student use. Information about buying a computer can be found on the Technology Services Web site. The ResNet website provides information about computers and computer support in the residence halls. Residents should report problems with Internet service to ResNet via TechSupport@cua.edu or (202) 319-4357.

Furniture Requests, Community Televisions and Game Tables

HS maintains the furniture, televisions, and game tables provided within the residence halls. Requests for repairs to furniture or to the televisions and game tables located in lounges can be submitted via an online form, via email at CUA-housing@cua.edu, or by phone at extension 5615. When sending repair requests, it is important to provide detailed information so the responding staff member is fully prepared to address the problem. Based on the nature of the request, a staff member will generally respond within a few business days. Requests for game table equipment should be directed to the appropriate Residence Hall Office.

Each room is issued specific furniture items, including a bed, dresser, desk and desk chair, closet or wardrobe; apartments may have additional furniture for use in the shared space, as appropriate. All beds can be raised to a maximum height that provides a 30" clearance under the bed; this space can be used to store dressers or other personal items. For safety reasons bed risers or the use of cinder blocks to raise the level of a bed are not permitted.

University-issued furniture that is assigned to a resident's room must remain in the room, regardless of the other furniture a resident may add to the room. In addition, common area furniture may not be moved to or kept in individual student rooms, so that all residents may utilize the common areas. Broken or damaged furniture should remain in the room until a staff member has identified the problem and either repaired or replaced the item.

Heating, Ventilation and Air Conditioning (HVAC)

For the comfort of residents, all residential buildings are air conditioned during the early fall and late spring. Beginning late fall to mid-spring, all residential buildings are heated. Several of the building systems are designed to provide either heating or cooling; these systems cannot provide both at the same time. Consequently, during the transitional weeks in the fall and spring a building may become warm during the day because heat is still provided for the cooler evening hours. The Office of Facilities Maintenance and Operations (FMO) in collaboration with Environmental Health & Safety monitors weather projections in order to establish a timeline for transitioning the building systems from cooling to heating and vice versa. 

Laundry Facilities

Washers and dryers are available in the halls for residents' personal use only. All laundry facilities on campus offer students washing and drying privileges at no additional charge. Students should report repair needs to Caldwell & Gregory at (800) 927-9274; be prepared to provide the specific location of the machine, the machine number, and the nature of the problem if known. Residents can contact Housing Services for additional assistance. The university is not responsible for the theft or destruction of personal items. Residents should not leave personal items unattended in the laundry rooms. At the end of each semester after the halls have closed, any belongings left in the laundry rooms will be considered abandoned property and either donated to charity or disposed of.

Lounge Space

Each residence hall is equipped with lounge space that is furnished with chairs and tables for relaxation or study. Common area furniture may not be moved to or kept in individual student rooms, so that all residents may utilize the common areas. At least one lounge in each building is equipped with a television set and some are outfitted with game tables that residents may use by checking equipment out from the RHO. Additional lounges may be designated as quiet areas for study purposes. Individuals or groups who would like to reserve a lounge space within the residence halls should contact the Community Director responsible for that neighborhood. Priority will be given to residents of the hall in which the space is located.

Maintenance, Custodial, Appliance Repair, and Pest Control Requests

The Office of Facilities Maintenance and Operations (FMO) provides custodial, maintenance, kitchen appliance repair, and pest control services within the residential facilities. Requests for routine services can be submitted to FMO using the routine service request form. When entering requests, it is important to provide detailed information so the maintenance technician is fully prepared to respond to the problem. Residents are encouraged to immediately phone in all emergency requests to the Facilities Service Center at extension 5121 during normal working hours (Monday through Friday from 7 a.m. to 5 p.m.) or the Department of Public Safety at extension 5111 after normal working hours. All questions and/or concerns regarding service requests should be directed to the service center at extension 5121 or CUA-fmo@cua.edu.

After-hours emergencies involving heating, lighting, plumbing, electricity or other vital services can be immediately reported to an RA or the RA on duty. Students should contact their RHO with on-going concerns, repeated maintenance requests and any difficulties in having issues addressed. If students do not report facility concerns in the room when they occur, they may be billed for damaged or broken items at checkout.

In the event that snow removal is necessary, FMO will normally focus removal efforts to allow access to the dining halls from the residence halls. Students who are experiencing mobility difficulty due to the snow should contact FMO.

Custodial staff performs routine cleaning of public areas. Residents are responsible for cleaning their own rooms, suites, and apartments including kitchens, living rooms, and bathrooms.

Storage

During Residency Period

Storage space for personal possessions or large, bulky items is not available in the residence halls. Personal belongings (including sporting equipment) should not be stored in common spaces such as lounges or hallways. Additionally, storage is not available on campus for excess residence hall furniture. Bed frames, desks, chairs, dressers, wardrobes, mattresses and other items may not be removed from rooms, apartments, or suites. These items may not be placed in storage off-campus and must remain in the room; students will be charged the full replacement cost of any missing item(s).

During Non- Residency Period

CollegeBoxes logoCollegeboxes is the authorized storage company for Catholic University residents. Collegeboxes provides shipping to CUA through their Ship to School program as well as storage over the summer and semesters abroad. The Ship to School program allows you to easily ship items via UPS to CUA where they will be conveniently waiting in your room when you arrive in August. No worrying about fitting everything into your car or carrying boxes up stairs! The summer or semester storage program offers free pick-up from your spring room and delivery directly to your new room when you return in August. The benefits of Collegeboxes include: direct pickup and delivery in student rooms by appointment, shipment tracking, online registration, and shipping options. Collegeboxes has exclusive rights to provide storage of residential items; other companies will not be authorized to market, solicit, or provide this service on campus. For more information please visit Collegeboxes at www.collegeboxes.com or (866) BOX-IT-UP or contact Housing Services.